Politique d’expédition

Shipping & Delivery Policy

Our shipping approach

Each Artiss piece is made to order and ships internationally.

We use a global fulfilment network to produce and ship your order as close to you as possible, usually within your region. This helps reduce unnecessary long-distance shipping, delivery times, overproduction and unsold stock.

Depending on the products in your order, items may occasionally be produced at different locations and arrive in separate packages.

Some limited releases, pre-orders or specially produced items may follow different fulfilment timelines. Where this applies, the estimated timeframe will be clearly shown on the product page.

Shipping rates

We ship to most countries worldwide.

Shipping costs vary depending on your destination and the products in your order. Your shipping cost will always be shown at checkout before you complete your purchase.

From time to time, we may also offer free or discounted shipping promotions.

Processing time

Most orders are produced and prepared for shipping within 2-5 business days.

Some products may take a little longer depending on the item, fulfilment location, availability or periods of unusually high demand.

If we encounter an unexpected issue with your order, we'll contact you as soon as possible.

Estimated shipping times

Once your order has been produced and dispatched, typical shipping times are:

United States: 3-7 business days
United Kingdom: 4-8 business days
European Union: 4-10 business days
Canada: 3-10 business days
EFTA countries: 5-10 business days
Australia: 3-20 business days
New Zealand: 10-20 business days
Japan: 3-10 business days
Brazil: 3-18 business days
Other destinations: 7-20 business days

These are estimated shipping times and begin once your order has been dispatched. They do not include production time.

Exact delivery times can vary depending on the product, destination, fulfilment location and carrier. Public holidays, weather, customs processing and other circumstances outside our control can occasionally cause delays.

Tracking

Every Artiss order includes tracking.

As soon as your order ships, we'll automatically send you a tracking link so you can follow your package from dispatch to delivery.

It can sometimes take up to 24 hours after dispatch for the first tracking update to appear.

If your order is shipped in multiple packages, you'll receive separate tracking information for each shipment.

Lost or significantly delayed orders

If your parcel appears to be lost in transit, or tracking has stopped updating, please contact us at support@artiss.shop and we'll investigate it for you.

If tracking has not updated for 30 days, or your order is confirmed lost in transit, we'll arrange a replacement or refund at no extra cost.

Order & address changes

If you need to change the size, variant or delivery address on your order, contact us as soon as possible.

Size or variant changes can usually be made within 2 days of ordering, provided fulfilment has not started.

Delivery addresses can usually be changed provided the order has not yet shipped.

Changes are not guaranteed, so please contact us as early as possible.

Packages marked as delivered

If tracking shows that your package has been delivered but you can't find it, please first check around the delivery address, with neighbours or building staff, and with the local carrier where possible.

If you still can't locate it, get in touch with us and we'll do our best to help investigate what happened.

Import & customs fees

We fulfil orders as locally as possible, which helps reduce the likelihood of unexpected import charges.

If you're unexpectedly charged customs or import fees when receiving your order, we'll reimburse eligible charges up to 30% of your order value.

Simply contact us at support@artiss.shop with your order number, proof of the charge and proof of payment.

This coverage applies to eligible unexpected customs and import charges. VAT, GST, sales tax or other taxes normally charged as part of your purchase are not included.

Incorrect, incomplete or unclaimed deliveries

Please check your delivery information carefully before placing your order.

If an order is returned because an incorrect or incomplete address was provided, or because the parcel was unclaimed or refused, we'll do our best to help arrange redelivery.

Additional shipping charges may apply in these circumstances.

Free shipping promotions

Where advertised, free shipping promotions may apply to eligible orders shipped to the United States, United Kingdom and European Union, excluding EFTA countries such as Switzerland, Norway, Iceland and Liechtenstein.

Any additional conditions or minimum order requirements will be shown as part of the relevant promotion.

Need help?

If you have any questions about shipping, tracking or your delivery, just contact us at support@artiss.shop.

Our support team is available 7 days a week and typically replies within 24 hours.

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