Politique de confidentialité

Privacy Policy

At Artiss, we take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have in relation to your personal information.

Who we are

Artiss is operated by Artiss Limited, a company registered in England and Wales.

Company number: 17376768

Registered office: 2.16 Old Town Hall, 30 Tweedy Road, Bromley, England, BR1 3FE

Email: team@artiss.shop

For the purposes of applicable data protection law, Artiss Limited is responsible for the personal information described in this policy.

Information we collect

We may collect personal information when you place an order, create an account, sign up for marketing, contact us, browse our website or otherwise interact with Artiss.

This may include:

• Your name, email address, phone number and delivery or billing address
• Order information, including the products you purchase and your order history
• Payment and transaction information
• Communications you send to our customer support team
• Marketing preferences and subscription information
• Technical and usage information, such as your IP address, device information and how you interact with our website.

Payments are processed through third-party payment providers. Artiss does not normally receive or store your complete payment card details.

How we use your information

We use your personal information where necessary to operate Artiss and provide our services, including to:

• Process, fulfil and deliver your orders
• Take and manage payments
• Provide tracking and delivery information
• Respond to questions and provide customer support
• Process refunds, replacements and other order issues
• Prevent fraud, misuse and security issues
• Maintain our business, accounting and legal records
• Improve our website, products and customer experience
• Display relevant currencies, shipping options and content
• Send marketing communications where you have chosen to receive them or where otherwise permitted by law

Our legal bases for using your information

Depending on why we are using your information, we may rely on different legal bases.

We may process your information where:

• It is necessary to fulfil our contract with you, such as processing and delivering your order
• We need to comply with a legal obligation, including tax, accounting and regulatory requirements
• It is necessary for our legitimate interests, such as operating and improving Artiss, preventing fraud and providing customer support
• You have given your consent, such as for certain marketing communications

Where we rely on consent, you may withdraw it at any time.

Marketing communications

If you sign up to receive marketing from Artiss, we may send you emails or text messages containing new releases, artist collaborations, offers, reminders and other updates.

You can unsubscribe from marketing at any time using the unsubscribe option included in our messages or by contacting us.

We do not sell your marketing preferences or SMS opt-in information to third parties for their own marketing purposes.

Where necessary to provide our messaging services, this information may be processed by service providers acting on our behalf.

How we share your information

We do not sell your personal information.

We may share personal information where necessary with trusted service providers that help us operate Artiss, including:

• Ecommerce and website providers
• Payment processors
• Production and fulfilment partners
• Delivery and logistics providers
• Email and messaging platforms
• Customer support providers
• Analytics and advertising providers
• Accounting, legal and professional advisers

We may also disclose information where required by law or where reasonably necessary to protect Artiss, our customers or others.

Artists and collaborators do not receive your delivery address as part of the normal Artiss fulfilment process.

International data transfers

Artiss works with service providers and fulfilment partners around the world. As a result, your personal information may sometimes be processed outside the United Kingdom.

Where applicable data protection law requires additional protection for an international transfer, we use recognised safeguards such as applicable adequacy arrangements or approved contractual protections.

Location data

We may use your IP address to determine general location information such as your country or region.

This may be used to show appropriate currencies, shipping options, taxes or other relevant website information.

We do not intentionally collect precise GPS location information through the Artiss online store unless you specifically choose to provide it through a feature or service that requires it.

Cookies and analytics

Our website uses cookies and similar technologies to operate the store, remember preferences, understand how visitors use Artiss and, where permitted, support advertising and marketing.

Where consent is required, you can manage your choices through the cookie settings available on our website.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some information, such as order, transaction and accounting records, may need to be retained for longer periods to meet legal, tax or financial-recordkeeping obligations.

When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

How we protect your information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

Your rights

Depending on where you live and the circumstances, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Request a copy of certain information in a portable format
• Withdraw consent where we rely on your consent
• Opt out of direct marketing at any time

These rights are not always absolute and may be subject to legal exceptions.

To exercise any of these rights, contact us at support@artiss.shop.

Complaints

If you have a concern about how we use your personal information, please contact us first and we'll do our best to resolve it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we use personal information.

The latest version will always be published on this page.

Need help?

If you have any questions about this Privacy Policy or how your personal information is handled, contact us at support@artiss.shop.

Our support team is available 7 days a week and typically replies within 24 hours.