Politique de remboursement
Returns, Refunds & Order Problems
Our promise
We want you to be happy with your Artiss order. If something goes wrong, whether your item arrives damaged, defective or incorrect, or your order is lost in transit, let us know and we'll work with you to make it right. Once the issue has been confirmed, we'll arrange a replacement or refund at no extra cost to you.
Damaged, defective or incorrect items
If your item arrives damaged, defective, misprinted or different from what you ordered, please contact us within 30 days of delivery at support@artiss.shop.
Include your order number and a short description of the problem. We may also ask for clear photos showing the issue so we can resolve it as quickly as possible.
Once the issue has been confirmed, we'll arrange a replacement or refund at no additional cost.
You normally won't need to return a damaged or defective item unless we specifically ask you to.
Lost or significantly delayed orders
Every Artiss order includes tracking.
If your parcel is confirmed lost in transit, or your tracking has not updated for 30 days, please contact us and we'll investigate it for you.
Where the order is considered lost, we'll arrange a replacement or refund at no extra cost.
Returns for change of mind
Most Artiss products are made specifically when an order is placed rather than being held as pre-produced inventory. Because of this, we do not generally offer voluntary returns or exchanges for change of mind.
However, consumer cancellation and return rights vary by country. If applicable law gives you the right to cancel or return your order, those rights still apply and are not affected by this policy.
If you would like to return something, please contact us before sending it back so we can provide the correct instructions for your order.
Returning an item
Please do not send products directly back to the return address shown on the parcel without contacting us first.
Where a return is required, our team will provide the correct return instructions.
For non-fault returns where permitted, customers may be responsible for return shipping unless applicable law requires otherwise.
Refunds
Once a refund has been approved, you'll receive a full refund for the affected item to your original payment method within 3-5 business days of the approval.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Replacements
If a replacement is approved, we'll produce and ship it to you at no additional cost.
In most replacement cases, you won't need to send the original item back unless we specifically ask you to.
We'll send new tracking information once your replacement has been dispatched.
Incorrect or incomplete shipping addresses
Please check your delivery information carefully before placing your order.
If an order is returned because an incorrect or incomplete address was provided, or because the parcel was unclaimed or refused, we'll do our best to help arrange redelivery.
Additional shipping charges may apply in these circumstances.
Your statutory rights
Nothing in this policy limits any consumer rights you may have under the laws that apply to your purchase.
Need help?
If you're unsure about anything, just contact us at support@artiss.shop.
Our support team is available 7 days a week and typically replies within 24 hours.
